Werkstudent:in Booking Manager:in (w/m/d)
Core
Plan and schedule service tickets for heat pump customers, coordinate daily technician routes, and ensure efficient capacity utilization for Enpal's decentralized energy solutions.
Role type
Student worker (Werkstudent) in service operations and dispatch
Builds
Efficient scheduling and routing for field service teams
Domain
Renewable energy / Home energy management
Deliverable
dashboards & analysis
Required skills
Service orientation, structured work methods, customer communication (phone), urgent case recognition, capacity management
Preferred skills
Experience in dispatch, shift planning, or service coordination (via careerplan.io/jobs/ff122601-f78f-4d4f-a66e-a2a5e9b9cd91-werkstudentin-booking-managerin-wmd-at-enpal)
Technologies
Ticketing systems, route optimization tools
Responsibilities
Plan and schedule incoming service tickets for heat pump customers; Coordinate daily technician routes and ensure efficient utilization; Act as contact person for appointment scheduling; Identify urgent cases (e.g., heating failure) and ensure quick scheduling; Maintain overview of ongoing assignments, capacities, and short-term changes