Support Specialist, App Support
Core
Execute and improve systems and processes supporting the technical aspects of YouVersion App Support, including tracking bugs, building communication systems, and developing resolution processes.
Role type
Support Specialist (App Support)
Builds
Systems for tracking issues, communication resources, and documentation for the YouVersion app.
Domain
Religious technology / Mobile app support
Deliverable
dashboards & analysis
Required skills
Issue tracking, cross-functional communication, process improvement, documentation creation, product knowledge management, technical troubleshooting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain systems to track and report known issues; Facilitate regular cross-functional meetings to prioritize issues; Participate in after-hours on-call rotation; Create and maintain communication resources and documentation; Track product roadmap and release cycles; Collaborate with Product and Engineering teams to improve support tools.
Seniority
Junior to Mid-level (1-3 years experience)