L1 Support Engineer - Spanish Backup
Core
Provide technical support and troubleshooting for Canvas LMS end-users (admins, faculty, staff, students) via phone, web, and email.
Role type
L1 Support Engineer
Builds
Resolves user issues and escalates complex bugs to Tier 2.
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
Spanish fluency, technical troubleshooting, analytical skills, self-directed work, fast-paced environment adaptability, clear communication, professional client handling, documentation
Preferred skills
sense of humor
Responsibilities
Validate and clarify reported issues, answer how-to questions, fix UI-resolvable issues, replicate and describe simple bugs, maintain thorough ticket records, escalate non-resolvable tickets, create support process documentation.
Seniority
Entry-level / L1