Customer Support Specialist
Core
Act as the voice of Air Apps for a global customer base, ensuring high-quality user experiences across iOS applications and driving product feedback.
Role type
Customer Support Specialist (iOS/Mobile)
Builds
iOS applications for personal and entrepreneurial resource planning
Domain
Fintech / AI-powered resource planning
Deliverable
client delivery
Required skills
Zendesk proficiency, iOS ecosystem knowledge, technical troubleshooting, root cause analysis, data reporting, cross-functional collaboration, documentation creation
Preferred skills
Additional languages, experience with social media platforms, knowledge of customer experience trends
Technologies
Zendesk, iOS, social media platforms
Responsibilities
Support global customers across multiple channels, investigate and troubleshoot technical issues within iOS apps, escalate bugs with clear documentation, generate reports on customer experience metrics, monitor trends to inform product improvements, create and maintain knowledge base articles
Seniority
Mid-level, hands-on IC