Account Manager, SMB

Melbourne, Victoria💼 Full-time🗓 2026-09-07 → 2026-09-26

Core

Partner with Small Business (SMB) merchants to drive adoption, retention, and growth of Square's omnichannel financial and commerce solutions.

Role type

SMB Account Manager

Builds

Square's integrated software and financial services ecosystem for small businesses

Domain

Fintech / SMB Commerce

Deliverable

client delivery

Required skills

consultative account management, portfolio growth, upselling, cross-functional collaboration, commercial acumen, time management

Preferred skills

passion for SMBs, trusted advisor mindset, growth mindset

Responsibilities

Own and grow a portfolio of SMB merchants; advocate for merchant needs to shape product; drive product adoption and expansion; balance proactive outreach with retention; collaborate with Sales, Product, and Support teams; achieve outcome-based growth and retention goals.

Seniority

Mid-level, hands-on IC

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About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective