IT Engineer
Core
Spearhead IT technical solutions and provide comprehensive IT support for Spanish and EU employees.
Role type
Mid-level IT Engineer (Desktop Support & Infrastructure)
Builds
Corporate PC/Mac fleets, hosted IT applications, and IT infrastructure.
Domain
Life Sciences / SaaS / IT Operations
Deliverable
product features
Required skills
Desktop support, IT infrastructure engineering, hardware/software evaluation, vendor relationship management, IT asset management, ticket management, end-user device repair, account management
Preferred skills
Spanish language, CCNA/CCNP/CMNO/MCSE certification, Windows/Mac OS support, IT security controls, user training documentation, team mentoring
Technologies
Okta, Google G Suite, Fleet, Zoom, MS O365, Windows, Mac OS
Responsibilities
Interact with internal clients to resolve IT issues, manage and deploy corporate PCs/Macs, diagnose and repair end-user devices, manage IT ticketing, coordinate warranty repairs, maintain inventory and asset data, assist in managing hosted applications
Seniority
Mid-level, hands-on IC
