IT Support Engineer
Core
Central IT support hub for the Munich team, ensuring productivity through device/account lifecycle management, endpoint/SaaS operations, and meeting room support.
Role type
IT Support Engineer (L2/L3)
Builds
Productivity infrastructure for engineers and researchers in a defense-AI environment
Domain
Defense-AI / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
macOS/Windows troubleshooting, Identity provider administration, SaaS application support, Jira Service Management, Microsoft 365/Entra ID/Exchange/SharePoint administration, technical documentation, root cause analysis, automation development
Preferred skills
Mobile Device Management (Jamf/Intune/JumpCloud), scripting (PowerShell/Python/Bash), network concepts (VPN/Zero Trust), startup environment experience
Technologies
macOS, Windows, iOS, Slack, Jira Service Management, Microsoft 365, Entra ID, Exchange, SharePoint, Jamf, Intune, JumpCloud, PowerShell, Python, Bash
Responsibilities
Provide technical support for hardware, software, identity, and connectivity issues; prioritize and coordinate tickets with clear escalation; manage full user and device lifecycle (onboarding/offboarding/MDM); maintain local infrastructure (video conferencing, meeting rooms, printers); administer daily operations of M365 and identity tools; create technical documentation and runbooks; identify recurring issues and develop automated solutions
Seniority
Mid-level, hands-on IC
