Manager Customer Success (Public Sector)
Core
Lead and scale Customer Success operations for the Public Sector, driving revenue growth, team development, and operational excellence for a freelance marketplace.
Role type
Manager, Customer Success (Public Sector)
Builds
A scalable, high-performance Customer Success team and operational processes for public sector clients
Domain
B2B Services / Freelance Marketplace / Public Sector
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management, Public Sector domain expertise, Operations/Customer Success experience, Process optimization, Revenue management, Cross-functional collaboration
Preferred skills
Commercial/Sales background, Technical/operational enhancement mindset
Responsibilities
Hire, onboard, coach, and nurture a high-performing team; Secure and drive revenue from project renewals and new opportunities; Monitor team KPIs and report to executive leadership; Tailor processes to meet public sector regulations; Identify operational bottlenecks and lead automation initiatives; Partner with Sales, Finance, and Product teams on RFPs and roadmaps; Serve as the internal SME for Public Sector operationalization.
