Workplace Technology Operation (Contractor), Dublin
Core
Provide end-user technical support and manage device lifecycle operations for Dublin/EMEA employees, focusing on hardware, software, AV, and security compliance.
Role type
Workplace Technology Operations Contractor (IC)
Builds
Reliable onsite/remote support workflows, device provisioning/deprovisioning processes, and automated support practices for EMEA teams.
Domain
Enterprise IT Operations / Workplace Technology / EMEA Region
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS/Windows support, iOS/Android device management, conference room AV, networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi, VPN), SaaS/identity/collaboration tools (Okta, Google Workspace, Slack, M365, Intune, Fleet), ITSM principles, ticketing tools (ServiceNow, Atlassian, Zendesk), security-minded escalation
Preferred skills
Experience at fast-growing tech/AI companies, internal tooling/automation building, Git/GitHub, Infrastructure as Code, additional European languages
Technologies
Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, ServiceNow, Atlassian, Zendesk, Notion
Responsibilities
Provide onsite and remote technical support for hardware, software, connectivity, SaaS tools, and conference room AV; Manage employee lifecycle and asset workflows including provisioning, inventory, procurement, and deprovisioning; Improve SOPs, documentation, and self-service resources; Identify and automate recurring support workflows using AI or lightweight tools; Collaborate with Security, People, and global IT teams on access and endpoint management
Seniority
Mid-level, hands-on IC
