IT Operations Manager
Core
Lead and scale CoreWeave's internal IT support function to deliver a secure, reliable, and scalable technology experience for employees across the company.
Role type
IT Operations Manager
Builds
Internal IT support systems, processes, and automation for employee lifecycle management
Domain
Cloud infrastructure / High-growth tech / Internal IT services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, IT support operations, ticketing systems management, SLA management, escalation handling, Identity and access management, Endpoint management, Security best practices, Process improvement, Documentation and playbook creation
Preferred skills
Scaling IT support teams, Automation and scripting (Python, Bash, PowerShell), Infrastructure-as-code (Terraform), Compliance frameworks (SOC 2, ISO 27001), Hybrid workforce support, Project or program management
Technologies
Okta, Jamf, Intune, Freshservice, Google Workspace, M365
Responsibilities
Manage a team responsible for day-to-day IT support, Drive improvements in processes, tooling, and automation, Partner with Security, Systems Engineering, People Ops, and Engineering, Ensure support operations align with broader infrastructure and security strategy, Build scalable and reliable IT support systems, Develop high-performing, service-oriented teams
Seniority
Mid-Senior, hands-on IC with leadership responsibilities