Sr. Sales Executive - Digital Sales - CCaaS
Core
Sr. Sales Executive driving new business growth for CCaaS and Customer Experience solutions in enterprise and upper mid-market organizations.
Role type
Senior IC hunter sales executive
Builds
CCaaS, AI, and customer experience solutions for enterprise clients
Domain
B2B Technology Sales / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative solution selling, multi-stakeholder sales cycle management, executive relationship building, pipeline generation, contract negotiation, cross-functional collaboration, CRM management, RFP response, business case development, quota achievement
Preferred skills
selling within NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy ecosystems, selling six-figure to multi-million-dollar opportunities, established relationships with enterprise CX/IT leaders
Technologies
CCaaS, AI, cloud migration, automation, NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy
Responsibilities
Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions; Develop and execute strategic account plans to identify and penetrate target accounts; Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement; Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives; Lead complex sales cycles from initial discovery through contract negotiation and close; Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions; Position multi-vendor CCaaS and CX solutions aligned to customer business objectives; Manage sales opportunities, forecasting, and pipeline activity within CRM systems; Respond to RFPs, develop business cases, and present solution recommendations to executive audiences; Consistently achieve or exceed annual revenue and quota targets; Establish trusted advisor relationships with customers and technology partners
Seniority
Senior, hands-on IC