DIRECTOR, IT SERVICE DELIVERY
Core
Leads the Consolidated Hosting domain to assemble requisite services into application hosting SLAs, monitor operational performance, analyze problems, and recommend actions and investments.
Role type
Director, IT Service Delivery
Builds
Consolidated application hosting services and operational performance monitoring
Domain
IT Operations / XaaS Business Model
Required skills
Service management, IT operations management, business management, internal entrepreneurship, asset management, financial management, people management, problem management, vendor management, capacity planning, lifecycle planning
Preferred skills
Knowledge of ITIL frameworks, experience with distributed teams including offshore and remote employees, strong conceptual structuring skills
Technologies
Cloud services, IT infrastructure technologies
Responsibilities
Develops a vision of future services and defines and deploys strategies for delivering that vision; Proposes and manages CapEx and OpEx budgets for infrastructure services and new investments; Manage technology assets throughout their life cycle, including requirements, deployment, capacity, and sunsetting; Manage service vendors (e.g., cloud), including selection, contracts, performance management, and service integration; Prevent, mitigate, and recover from risks such as information security incursions and disasters (business continuity).