Customer Care Consultant (Tech Support, Customer Support)
Core
Provide exceptional technical customer support services to RIB clients, resolving incidents, assisting with software functionality, and ensuring timely service delivery.
Role type
Senior IC technical support engineer (SaaS)
Builds
RIB lifecycle solutions for engineering and construction
Domain
Construction technology / Engineering software
Required skills
technical troubleshooting, incident management, knowledge base maintenance, remote software assistance, documentation, cross-functional collaboration
Preferred skills
SaaS support experience, CAD/construction document management software knowledge, Microsoft Azure, database knowledge, enterprise software support
Technologies
Microsoft Windows, Microsoft Office, Internet browsers, TCP/IP, Windows Server, Microsoft Azure
Responsibilities
Handle support phone calls and tickets; diagnose and troubleshoot application, licensing, and configuration issues; update and maintain support documentation; assist with testing and validation of bug fixes; work with development teams on complex problems
Seniority
Mid-level, hands-on IC