Technical Support Engineer
Core
Provide technical support and troubleshooting for B2B and B2G customers in insurance, commercial, governmental, and supply chain sectors. (via careerplan.io/jobs/31-002-8D-C6D-technical-support-engineer-at-windward)
Role type
Technical Support Engineer
Builds
Customer support experience and operational improvements
Domain
SaaS, Insurance, Government, Supply Chain
Deliverable
client delivery
Required skills
Technical troubleshooting, API analysis (REST, GraphQL), SQL, MongoDB, Python scripting, ticketing platforms (Salesforce, Freshdesk, Jira), SLA management
Preferred skills
Enterprise/governmental customer support, data-driven platforms, SaaS infrastructure, maritime industry knowledge
Responsibilities
Handle customer tickets from routine inquiries to complex technical investigations, Collaborate with R&D and Product teams, Monitor and maintain SLA commitments, Analyze customer environments and data flows, Support customer onboarding and training
Seniority
Mid-level, hands-on IC