Premium Support Engineer (London, Weekend)
Core
Front-line technical support for Replit's highest-value enterprise customers, resolving complex product issues and guiding them on AI prompting best practices.
Role type
Senior IC Premium Support Engineer
Builds
High-quality support interactions and feedback loops for enterprise teams using Replit's agentic software creation platform
Domain
Developer tools / AI-driven software development
Deliverable
client delivery
Required skills
Technical troubleshooting, debugging JavaScript/Python, API knowledge, database management, Git/CI-CD workflows, incident management, internal tooling development, mentorship
Preferred skills
Experience with IDEs/terminals, familiarity with AI tools (Claude, ChatGPT), cloud infrastructure knowledge (AWS/GCP)
Responsibilities
Diagnose and resolve complex technical issues across the platform, lead customer communications during outages, analyze recurring issues to improve processes, build internal automation tools, mentor other support engineers
Seniority
Senior, hands-on IC