IT Support Officer (IT)
Core
Provide first and second level IT support for Microsoft 365 and end-user computing environments to keep staff connected and productive.
Role type
IT Support Officer (Modern Workplace)
Builds
Microsoft 365 environment, Intune, SCCM, and standard operating environment
Domain
IT Support / End User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 Modern Workplace, Intune, SCCM, Group Policy, Windows scripting, application packaging, PC and peripheral technologies
Preferred skills
Azure, Win32 apps, system monitoring, capacity management
Technologies
Microsoft 365, SharePoint, OneDrive, Exchange, Intune, SCCM, Azure
Responsibilities
Provide responsive first and second level support for customer enquiries and incidents; Manage incidents and service requests from logging to resolution; Support Microsoft 365 and end-user computing environments; Monitor systems, security and capacity; Manage user and group accounts; Contribute to system documentation and small to medium ICT projects
Seniority
Individual Contributor