Help Desk Support Specialist
Core
Provide technical support to end users in a cloud-based IT environment, focusing on Microsoft 365 and troubleshooting user issues.
Role type
Help Desk Support Specialist
Builds
Support for cloud-based systems and applications
Domain
IT Support / Cloud Services
Deliverable
client delivery
Required skills
Microsoft 365, Outlook, Exchange Online, Teams, OneDrive, SharePoint, Azure AD, Active Directory, Windows OS, ticket management, password resets, user/group management, device support, network troubleshooting, software installation
Preferred skills
Vendor collaboration, service management documentation
Technologies
Microsoft 365, Azure AD, Windows, Exchange Online, Teams, OneDrive, SharePoint
Responsibilities
Handle Help Desk tickets from request to closure, troubleshoot login and access issues, manage users and groups, support end-user devices and peripherals, install and maintain software, document incidents and solutions
Seniority
Individual Contributor