IT Specialist
Core
Provide first-line IT support for devices, accounts, and applications to ensure employees work effectively and securely.
Role type
early-career IT specialist (help desk)
Builds
stable and secure IT environment for enterprise users
Domain
enterprise IT operations and security
Required skills
Windows/macOS/Ubuntu troubleshooting, Microsoft 365 administration, Entra ID management, basic networking (DNS/DHCP/VPN), PowerShell/Bash/Python scripting, device enrollment and endpoint protection
Preferred skills
endpoint management tools, SSO/SAML, IT automation, AI assistants for troubleshooting
Technologies
Microsoft 365, Entra ID, Slack, Atlassian Cloud, CrowdStrike Falcon, PowerShell, Bash, Python
Responsibilities
Coordinate employee onboarding, role changes, and offboarding; provide first-line support for devices and applications; administer identity and access management; assist with device security and compliance; handle support requests from intake to resolution; maintain device inventory and license records; improve recurring tasks with scripts and documentation
Seniority
Junior, early-career IC
