IT Support Engineer
Core
Provide hands-on technical support for end-users, office technology, endpoint devices, and assigned infrastructure at a local office.
Role type
Senior IT Support Engineer
Builds
Reliable, secure, and efficient technology operations for ARC users and office environments.
Domain
Corporate IT / Enterprise End-User Support
Required skills
Microsoft 365 administration, endpoint configuration, network troubleshooting, device lifecycle management, PowerShell scripting, cybersecurity controls, incident management, technical documentation, project planning, stakeholder communication
Preferred skills
Microsoft, Cisco, or CompTIA certifications, advanced PowerShell scripting, cybersecurity controls expertise
Technologies
Cisco, Microsoft 365, Microsoft Entra ID, Intune, Exchange, Teams, SharePoint, Microsoft Defender, iOS/iPadOS, TCP/IP, VLANs, Wi-Fi, VPNs, PowerShell, Windows
Responsibilities
Provide timely end-user support via in-person, email, phone, video, and remote tools. Configure, provision, troubleshoot, and support computers, mobile devices, printers, peripherals, and meeting room equipment. Manage user onboarding, role changes, and offboarding including account provisioning. Support network, server, endpoint, application, access control, and security systems. Maintain systems, applications, security settings, asset inventory, and operational records. Document requests, incidents, changes, and resolutions in ticketing systems. Plan and support technical projects, maintenance activities, and infrastructure changes. Escalate complex incidents to appropriate IT teams. Travel occasionally within the US or internationally to support remote offices.
Seniority
Senior, hands-on IC