Director of Customer Experience
Core
Lead customer experience strategy and execution across the customer journey, from onboarding through retention and advocacy, working across customer success, support, product, and engineering to strengthen customer relationships and support business growth.
Role type
Director of Customer Experience
Builds
Customer experience strategy, high-performing customer-facing teams, customer advisory boards, and community programs (via careerplan.io/jobs/df0ee0d6-588b-43d0-9d4a-0c68bce43398-director-of-customer-experience-at-clera)
Domain
B2B SaaS
Required skills
Customer experience strategy, team leadership and scaling, data analysis, customer feedback analysis, product partnership, onboarding and training management
Preferred skills
Experience with customer experience platforms, analytics tools, and customer feedback systems
Responsibilities
Develop and execute customer experience strategy, lead and mentor customer success and support teams, analyze customer feedback and metrics, partner with product and engineering to prioritize features, define and report on customer experience metrics, build customer advisory boards and community programs
Seniority
Director, strategic leadership
