Help Desk Technician
Core
Provide first-line onsite IT support, troubleshoot hardware/software, and maintain conference room AV systems for end users in a primarily Apple macOS environment.
Role type
Tier 1 Help Desk Technician
Builds
Supports end-user technology, collaboration tools, and conference room AV systems for Replit's New York office
Domain
Enterprise IT Support / Apple Ecosystem / Cloud Collaboration
Deliverable
client delivery
Required skills
Apple macOS troubleshooting, hardware diagnostics, Google Workspace administration, endpoint management (MDM), identity and access management (MFA/SSO), basic networking (TCP/IP, DNS, DHCP, Wi-Fi), AV system support, IT ticketing systems
Preferred skills
Microsoft Windows/Linux endpoint support, CompTIA A+, CompTIA Network+, Apple Certified Support Professional
Technologies
Apple macOS, Google Workspace (Gmail, Drive, Calendar, Meet), Slack, Kandji, MDM solutions
Responsibilities
Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks; Configure, deploy, and maintain end-user technology including monitors, keyboards, and network connectivity; Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational; Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery; Document service requests, incidents, and resolutions in the IT ticketing platform; Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Seniority
Junior, hands-on IC
