IT Support Specialist - Endpoint Security
Core
Provisioning, configuring, and deploying Apple devices while managing endpoint security agents and providing first-line IT support.
Role type
Endpoint Security Specialist (IT Support)
Builds
Secure macOS/iOS endpoints, Palo Alto Networks Cortex XDR agents, and compliant communication tools.
Domain
IT Support / Endpoint Security / Government Contract Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS and iOS device management, MDM platform administration, Palo Alto Networks Cortex XDR management, TCP/IP fundamentals, DNS, DHCP, VPN configuration, Google Workspace and Microsoft 365 administration, hardware inventory management, ticket tracking, network connectivity troubleshooting, security compliance enforcement
Preferred skills
CompTIA A+ or Network+ certification, Cisco CCST, Microsoft 365 Fundamentals, Jamf Certified Associate, EDR/XDR exposure, Palo Alto Networks experience, security certifications, basic scripting, military technical experience
Technologies
Jamf Pro, Apple Business Manager, Palo Alto Networks Cortex XDR, PAN-OS, GlobalProtect, Google Workspace, Microsoft 365, Cisco, Wi-Fi, VLANs
Responsibilities
Provision, configure, and deploy iPhones, MacBooks, and other Apple devices using Jamf Pro and Apple Business Manager; deploy and manage Palo Alto Networks Cortex XDR agents across Apple and Windows endpoints; triage Cortex XDR alerts and escalate endpoint incidents; support secure communications program through device hardening, MDM compliance enforcement, patching, and encrypted communications tools; provide first-line IT support with a strong focus on macOS and iOS endpoints; handle account, mailbox, MFA, and access requests in Google Workspace and related platforms; set up new hire MacBooks including baseline configuration, MDM enrollment, XDR installation, and onboarding handoff; communicate internal IT updates such as maintenance notices, status updates, and how-to guidance; maintain inventory of hardware, software licenses, and mobile devices; open, document, and track support tickets through resolution; help maintain IT security compliance across the company; support CMMC-compliant systems and processes including security incident documentation and reporting; assist with internal network and VPN support including Wi-Fi, DHCP, DNS, connectivity checks, and GlobalProtect troubleshooting; build knowledge of PAN-OS, GlobalProtect, VLANs, and firewall rule logic over time
Seniority
Junior to Mid-level, hands-on IC
