IT Support Specialist - Boulder
Core
Onsite IT support professional providing desktop, help desk, and endpoint support for local employees and remote users.
Role type
Intermediate IT Support Specialist
Builds
Hardware, software, account access, printer, Wi-Fi, and network connectivity solutions for 30 local employees and 200 remote users.
Domain
Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, Help desk, Endpoint support, Windows administration, MacOS administration, Chromebook support, Microsoft Intune administration, Entra ID/Azure AD administration, Google Workspace administration, Jira Service Management, Hardware troubleshooting, Network connectivity troubleshooting, User account management, Device provisioning, Onboarding/Offboarding processes, Knowledge base documentation
Preferred skills
CompTIA A+ certification, CompTIA Network+ certification
Technologies
Azure, JIRA, macOS, Microsoft Intune, Windows, Google Workspace, Slack
Responsibilities
Serve as first point of contact for local IT support tickets and walk-ups, Troubleshoot hardware, software, account access, printer, Wi-Fi, and network issues, Manage user accounts in Entra ID and Google Workspace, Handle onboarding, offboarding, and device provisioning, Administer and maintain endpoints through Microsoft Intune, Document completed work and escalate complex issues, Act as sole onsite IT presence for local employees
Seniority
Intermediate, hands-on IC