Strategic Customer Account Manager - 6 months FTC
Core
Strategic Account Manager driving retention, revenue growth, and regional market development for enterprise event technology clients.
Role type
Senior Strategic Account Manager (SaaS/Event Tech)
Builds
Enterprise event platforms for organizers and participants
Domain
Event technology / SaaS
Deliverable
client delivery
Required skills
Enterprise account management, commercial ownership (renewals/upsells), strategic advisory, project management, cross-functional orchestration, market analysis, stakeholder influence, travel management
Preferred skills
Multi-division enterprise account ownership, event technology/trade-show ecosystem knowledge, Salesforce/Gainsight proficiency, additional regional languages
Technologies
Salesforce, Gainsight
Responsibilities
Drive platform adoption and ROI; manage renewals, expansions, and cross-sells; map regional market and track competitors; act as primary strategic advisor to stakeholders; develop account plans and action items; align delivery with implementation teams; maintain CRM data integrity.
Seniority
Senior, hands-on IC with commercial ownership
