Event Technology Manager

## About the role Assist in translating business goals, audience needs, stakeholder inputs, and technical requirements into clear digital experience plans, timelines, deliverables, and success measures. Manage assigned digital workstreams for events, including requirements gathering, platform configuration, production readiness, quality assurance, launch support, issue resolution, and post-event closeout. Support opportunities to incorporate AI, emerging technologies, and other innovations into event tooling while championing accessibility, localization, privacy, and continuous improvement. Partner with event strategy, content, programming, production, registration, marketing, data, accessibility, localization, legal, privacy, regional teams, and technology providers to deliver cohesive and compliant attendee experiences. Track platform dependencies, vendor deliverables, integrations, timelines, risks, decisions, and escalations within fast-moving event environments. Contribute to operating models, workflows, templates, communication rhythms, and engagement practices that improve consistency, quality, and scalability across events and regions. Use data, reporting, attendee feedback, and stakeholder input to identify friction points, improve usability, and inform future digital experience decisions. Oversee onsite technology readiness across badge printing, check-in workflows, session scanning, lead retrieval, meeting tools, and support models. This includes assurance that data streams and reporting from onsite actions are accurate, timely, privacy-aware, and usable for event teams and stakeholders. ## Requirements * 5+ years experience in program management, business, marketing, communications or related field Master's Degree in Business, Marketing, Communications, Engineering, or related field AND 6+ years experience in program management, business, marketing, communications or related field OR Bachelor's Degree in Business, Marketing, Communications, Engineering, or related field AND 8+ years experience in program management, Business, Marketing, Communications, Engineering, or related field OR equivalent experience. * 5+ years of experience delivering digital, hybrid, online, or technology-enabled event experiences, preferably for large-scale, global, executive, customer, or high-profile events. * 1+ year(s) experience working in a complex, matrixed organization. * Experience managing event tech components such as registration systems, event websites, content management systems, mobile apps, agenda and speaker management tools, attendee engagement platforms, streaming or virtual event platforms, surveys, and reporting tools. * Experience with RainFocus or comparable enterprise event technology platforms is a plus. * Ability to manage event tech workstreams from planning through execution, including requirements gathering, platform configuration, QA, launch readiness, live-event support, post-event closeout, and coordination of timelines, risks, dependencies, vendors, technical providers, and cross-functional deliverables. * Experience contributing to scalable processes, templates, workflows, and governance practices that improve consistency, quality, and efficiency across event programs. * Understanding of attendee journeys and the role digital tools play in registration, content discovery, event navigation, networking, engagement, accessibility, and post-event follow-up. * Ability to translate marketing objectives, audience goals, and stakeholder requirements into practical digital solutions that improve attendee experiences and support business outcomes. * Communication, collaboration, and influencing skills, with the ability to work across business stakeholders, technical partners, agencies, vendors, regional teams, and solution providers. * Problem-solving skills, including the ability to identify risks, surface technical or operational gaps, recommend mitigation options, and escalate issues with clear context. * Experience using data, analytics, attendee feedback, reporting, or measurement frameworks to evaluate performance, identify insights, and improve future event experiences. * Familiarity with accessibility, localization, privacy, and compliance considerations for global digital experiences. * Exposure to AI-enabled capabilities within event applications or digital workflows is valued. * Hands-on knowledge of onsite event technology operations, including badge production, printer and kiosk setup, check-in support, room or session scanning, exhibitor lead retrieval, meeting tools, and the operational dependencies required to keep those experiences running smoothly. * Familiarity with planning and supporting event IT and onsite network infrastructure needs is a plus, including WI-FI connectivity requirements, bandwidth management, venue integrations, device support, sponsor needs, and coordination across production, venue, agency, and technical partners; this experience is preferred but not required. * Comfortable operating through ambiguity, balancing structured execution with problem solving, and bringing a collaborative, accountable, and continuous improvement mindset to high-visibility work. ## Nice to have * Experience with RainFocus or comparable enterprise event technology platforms. * Familiarity with planning and supporting event IT and onsite network infrastructure needs, including WI-FI connectivity requirements, bandwidth management, venue integrations, device support, sponsor needs, and coordination across production, venue, agency, and technical partners. * Exposure to AI-enabled capabilities within event applications or digital workflows.