Customer Success Manager, Asia
Core
Trusted partner to education customers in Asia, driving adoption, value realization, and long-term success within the Instructure ecosystem.
Role type
Senior Customer Success Manager (Education SaaS)
Builds
Customer success plans, measurable outcomes, and strong relationships across the Instructure product suite.
Domain
Education Technology (EdTech) in the Asia-Pacific region
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, commercial awareness, stakeholder management, risk identification, growth opportunity qualification, CRM proficiency, cross-functional coordination
Preferred skills
Experience in Educational Technology, fluency in APAC languages (Tagalog, Cantonese, Mandarin, Malay, Japanese, Bahasa Indonesia)
Technologies
CRM, Customer Success platforms, Project management tools
Responsibilities
Partner with customers to achieve strategic goals and drive product adoption; build multi-threaded relationships with executives and decision-makers; develop success plans and identify risks; coordinate with internal teams to resolve challenges; advocate for customers to Product and Engineering; manage portfolio visibility and renewal readiness.
Seniority
Mid-Senior, hands-on IC
