Customer Success Manager, Japan
Core
Act as a trusted advisor to enterprise customers in Japan to ensure adoption, optimization, and long-term value from Monotype's Font Management Platform.
Role type
Customer Success Manager (Enterprise SaaS)
Builds
Font management and brand asset technology solutions for enterprise clients
Domain
Creative technology / Brand asset management / Publishing & Media
Deliverable
client delivery
Required skills
Account management, onboarding, product adoption, usage trend analysis, stakeholder management, CRM proficiency, escalation management, consultative selling
Preferred skills
Enterprise customer experience, SaaS background, industry knowledge in software/publishing/design, Salesforce experience
Technologies
Font Management Platform, CRM systems (Salesforce)
Responsibilities
Serve as primary post-sales contact for enterprise accounts; lead onboarding, training, and platform usage; monitor account health and engagement; deliver product demos and business reviews; develop customer success plans; partner with Sales for expansion; share customer insights for roadmap development; manage escalations; support retention and reduce churn.
Seniority
Mid-level, hands-on IC
