Customer Success Specialist – Sales Funnel & Client Growth (Perth-Based Role)
Core
Own the front end of the sales funnel from lead generation and qualification to nurturing existing clients and supporting deal closure.
Role type
Customer Success Manager (Sales Development & Account Management)
Builds
New business opportunities and project conversions for a renewable energy and construction firm
Domain
Renewable energy, civil works, and construction
Required skills
Lead generation, cold outreach, lead qualification, CRM management, client relationship building, negotiation, cross-selling, upselling, deal closure support
Preferred skills
Strategic thinking, problem solving, collaboration, adaptability
Technologies
CRM tools
Responsibilities
Manage inbound leads and conduct cold outreach; Qualify leads and progress them to quoting/tender stage; Maintain and update CRM systems; Build strong relationships with existing clients to identify upsell and cross-sell opportunities; Work with leadership and estimators to support deal closure; Travel to the Pilbara region approximately 25% of the time
Seniority
Mid-level, hands-on IC