AI Tech Support (Early Shift)
Core
Troubleshoot and resolve complex technical issues for contractors using AI agents, call flows, and platform integrations.
Role type
Senior technical support engineer (AI products)
Builds
AI teammates for home services contractors (plumbing, HVAC, electrical)
Domain
Home services industry + AI/ML
Deliverable
client delivery
Required skills
troubleshooting complex technical issues, reading logs, SQL, debugging workflows, ticketing systems, cross-functional collaboration
Preferred skills
SaaS support, JavaScript, APIs, light scripting, AI/ML, VoIP, workflow automation
Technologies
Zendesk, SQL, internal debugging tools
Responsibilities
Resolve customer issues across product and technical queues, troubleshoot AI agents and call flows, partner with Engineering to escalate bugs, define and improve support processes
Seniority
Mid-level, hands-on IC
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