Customer Service Specialist 24/7 (Polish native)
Core
Provide comprehensive customer service via phone, email, and live chat in a 24/7 system for PayU customers.
Role type
Customer Service Representative
Builds
Customer support interactions and issue resolution for payment service providers
Domain
Fintech / Payment Services
Deliverable
client delivery
Required skills
Polish (native), English (B2), Office package (Word, Excel, PowerPoint), customer database management, issue verification and identification, cross-departmental communication
Preferred skills
Clear written communication, teamwork
Responsibilities
Support customers via phone, email, and live chat; manage customer databases; verify and identify customer issues; record and forward requests to operational departments; communicate with internal teams to resolve issues
Seniority
Entry-level, 6 months experience
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