Hybrid High Volume Call Center Representative - St Petersburg, FL
Core
Handle high-volume incoming calls from healthcare providers to answer questions regarding payments, enrollment, and resolve outstanding payment issues.
Role type
Customer support representative (call center)
Builds
Payment resolution and enrollment services for healthcare providers
Domain
Healthcare financial services
Deliverable
client delivery
Required skills
telephone etiquette, verbal communication, problem-solving, basic troubleshooting, computer proficiency, MS Office applications, attention to detail
Responsibilities
Answer provider questions about payments and enrollment, resolve outstanding payment issues, assist with electronic payment product sign-ups and portal set-up, navigate Zelis platforms to provide first-call resolution, maintain knowledge of company policies and provider privacy rules, meet monthly statistical expectations and attendance goals