Hybrid High Volume Call Center Representative - St Petersburg, FL
Core
Handle high-volume incoming calls from healthcare providers to answer questions about payments, enrollment, and resolve outstanding payment issues.
Role type
Customer support representative (call center)
Builds
Payment resolution and provider onboarding support
Domain
Healthcare financial services
Deliverable
client delivery
Required skills
telephone etiquette, verbal communication, problem-solving, basic troubleshooting, computer proficiency, MS Office applications, attention to detail, resilience
Responsibilities
Handle incoming calls from provider clients to answer questions regarding payments and enrollment; Resolve outstanding issues related to payments including explaining electronic payment options; Assist providers in signing up for direct electronic funds transfer products and setting up online web portals; Navigate Zelis platforms and processes efficiently to provide quick responses; Maintain knowledge of Zelis Payments products, company policies, and provider privacy procedures; Meet monthly statistical expectations and attendance goals.