BANAMEX VOLANTE A SERVICIOS CABO SAN LUCAS Y SAN JOSE DEL CABO
Core
Entry-level specialist providing customer service via phone and email, resolving inquiries, handling claims, and identifying cross-selling opportunities for existing and potential clients.
Role type
Entry-level Customer Service & Sales Specialist
Builds
Customer support resolutions, sales campaigns, and provider transaction processing
Domain
Financial Services / Banking Operations
Deliverable
client delivery
Required skills
Phone communication, data entry, POS terminal operation, IVR navigation, risk assessment, regulatory compliance
Preferred skills
Call center experience, retail experience, relationship building
Technologies
VeriFone, Sales Assist, Interactive Voice Response (IVR), Point of Sale (POS) terminals
Responsibilities
Resolve customer problems at first contact, process credit requests and transactions, assist with account reconciliation, process test transactions for new providers, make outbound sales and marketing calls, update provider and address data, review non-monetary vendor configurations
Seniority
Entry-level, hands-on IC