Customer Support Associate
Core
Handling customer queries related to payment automation, ERP software, and financial transactions for businesses.
Role type
Customer Support Associate (Financial SaaS)
Builds
Payment automation and ERP solutions for commercial clients
Domain
Financial technology / Business payments
Deliverable
client delivery
Required skills
Problem-solving, ERP and payment systems knowledge, ticketing & CRM systems proficiency, Basic SQL, Financial transaction understanding
Preferred skills
Experience in fintech, API integration knowledge
Technologies
NetSuite, SAP, QuickBooks, Xero, Zendesk, JIRA, Salesforce, Freshdesk
Responsibilities
Respond to and resolve customer queries regarding invoice processing and payment reconciliation; Troubleshoot technical and transactional issues; Maintain accurate records of customer interactions; Assist customers with API integrations and compliance; Provide user training and documentation
Seniority
Mid-level (1-3 years experience)