Application Analyst
Core
Provide day-to-day support for business applications, user access management, and service desk operations within a local government IT environment.
Role type
Junior IC applications support analyst
Builds
Business applications and local government systems (Simplex property and rating system)
Domain
Public sector / Local government
Deliverable
dashboards & analysis
Required skills
Application support, User access management, Ticketing systems, Documentation, First-level support, Issue triage, Testing and validation, Process documentation, Research
Preferred skills
Enterprise business applications, IT Service Management, User access security, Process mapping