Job
Core
Provide on-site and email assistance to users, guide system usage, and support town planning and building permit processes for a public organization.
Role type
System support architect (user support)
Builds
User support services for town planning and building permit systems
Domain
Public sector / Urban planning / IT systems
Deliverable
dashboards & analysis
Required skills
System testing, User manual creation, User guidance, Business requirement support, System operation monitoring
Preferred skills
Town planning process knowledge, Help desk experience
Technologies
None stated
Responsibilities
Provide on-site and email assistance to users, Respond to user inquiries, Execute system testing, Update User Manual and/or Administrator Manual, Keep the system in normal operation, Support users with business requirements
Seniority
Individual Contributor