Support Analyst
Core
Provide technical support to end users for computer hardware and software, troubleshoot local computer issues, and manage work order tracking systems.
Role type
Support Analyst (IT/Help Desk)
Builds
Operational efficiency and user satisfaction for city services
Domain
Municipal government / IT Support
Required skills
Network monitoring, system troubleshooting, work order tracking, Microsoft Office (Word, Excel, PowerPoint), hardware support, mobile device support, user training
Preferred skills
Networking diagnostic equipment usage
Technologies
Excel, Hardware Support, Mobile, Network
Responsibilities
Identify, troubleshoot, and resolve issues users experience with applications and desktop systems; Provide technical support to end users for computer hardware and software; Troubleshoot local computer issues and install, test, and resolve problems with computer systems, mobile devices, cameras, and laptops; Train users on software applications and network-related procedures