Lead Application Support Specialist
Core
Lead Application Support Specialist providing cross-functional support to a large user base, resolving end-user issues, and maintaining system functionality.
Role type
Senior IC application support specialist
Builds
N/A
Domain
IT Services / Enterprise Software Support
Deliverable
dashboards & analysis
Required skills
Incident management, ITIL best practices, Microsoft Office 365, ServiceNow, IAM, Front-end and back-end web application support, Remedy, Root cause analysis, SLA management, Access request management, MFA troubleshooting, Reporting and trend analysis
Preferred skills
N/A
Technologies
ServiceNow, Remedy, Office 365
Responsibilities
Resolve end-user issues and prevent recurring problems, Mentor newer specialists, Monitor disruptions between system interfaces, Manage access requests and identity management, Produce ad hoc and trend reports, Document tickets and manage workload against SLAs
Seniority
Senior, hands-on IC