Account Manager (FinTech) - NSW
Core
Drive Net Revenue Retention (NRR) for an existing portfolio of commercial credit reporting customers through contract renewals, value-led upsell, and product adoption.
Role type
Senior Account Manager (SaaS/FinTech)
Builds
Commercial credit reporting products and data insights for Australian businesses
Domain
Financial Services / Credit Reporting / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, contract negotiation, upsell strategy, CRM hygiene, stakeholder management, portfolio management, product knowledge, relationship building, opportunity qualification
Preferred skills
Short sales-cycle experience (under 2 weeks), tech/SaaS background, managing ~200 customers
Responsibilities
Own contract renewals and pricing discussions, drive upsell and expansion via usage-led conversations, identify and pass Collect opportunities to BDMs, communicate product value to customers, maintain accurate CRM data for forecasting, build trusted long-term commercial partnerships
Seniority
Mid-Senior, hands-on IC
