Customer Relations Agent
Core
Proactively capture and convert inbound phone and email enquiries for a network of 28 Australian apartment hotels, delivering personalized service to facilitate long-term relationships and manage complaints.
Role type
Customer Relations Agent (Sales & Service)
Builds
Long-term client relationships and hotel bookings for Veriu Group's hotel network
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
inbound enquiry management, personalized service delivery, complaint handling, stakeholder communication, KPI achievement, relationship building
Preferred skills
sales experience, hotel industry knowledge, adaptability, ownership mindset
Technologies
phone systems, email platforms, hotel management software
Responsibilities
Proactively capture and convert inbound phone and email enquiries; Deliver high-standard personalized service; Communicate proposals based on client needs; Handle complaints and escalate to relevant hotels; Collaborate with hotel stakeholders; Introduce and handover accounts; Achieve individual and team KPIs
Seniority
Individual Contributor, entry to mid-level