Customer Support Coach
Core
Advocate for customers and resolve inquiries across multiple channels to ensure seamless experiences for hotel partners.
Role type
Customer Support Coach
Builds
Unified platform for hotel property management
Domain
Hospitality technology
Deliverable
client delivery
Required skills
troubleshooting, outbound calling, training material creation, system update management, feedback gathering, empathy, problem-solving, learning agility
Preferred skills
front-of-house hospitality operations experience, customer service experience
Technologies
live chat, email, phone
Responsibilities
Assist existing customers in software use, resolve inquiries via phone/email/chat, troubleshoot escalated issues, foster customer relationships, gather feedback for software releases, create and update training materials
Seniority
Individual Contributor
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