Customer Support Coach
Core
Advocate for customers and resolve inquiries across multiple channels to ensure seamless experiences for hotel partners.
Role type
Customer Support Coach
Builds
Customer support resources and training materials
Domain
SaaS for hospitality
Deliverable
client delivery
Required skills
troubleshooting, outbound calling, gathering customer feedback, creating training materials, system updates management
Preferred skills
front-of-house hospitality operations experience, customer service experience
Technologies
live chat, email, phone
Responsibilities
Assist existing customers in software use, resolve inquiries via phone/email/chat, troubleshoot escalated issues, foster customer relationships, gather feedback for future releases, use and update training materials
Seniority
Individual Contributor
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