Job
Core
Handle guest arrivals and departures to ensure smooth reception operations and deliver high standards of service.
Role type
Receptionist
Builds
Front desk operations for 5-star hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest check-in/out management, customer relationship building, complaint handling, procedural compliance, efficiency optimization
Preferred skills
Foreign language proficiency, proactive service improvement
Technologies
Hotel management systems
Responsibilities
Manage guest arrivals and departures, maintain customer relationships, implement hotel procedures, seek and act on customer feedback, perform opening and closing duties
Seniority
Entry-level to Junior
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