Onboarding Coach - LATAM
Core
Train hotel clients on the Cloudbeds platform, resolve inquiries, and drive product adoption to help hotels manage operations and bookings.
Role type
Customer Onboarding Coach (Hospitality SaaS)
Builds
Cloudbeds unified platform for hotel management
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Hospitality operations knowledge, client training facilitation, multi-channel support, relationship building, product feedback synthesis, project management
Preferred skills
Revenue management experience, native Spanish fluency
Technologies
Cloudbeds platform, Salesforce
Responsibilities
Facilitate client onboarding, training, and ongoing support via video, phone, and email; Resolve customer inquiries and troubleshoot escalated issues across multiple channels; Partner with Sales to define success, demonstrate ROI, and drive retention; Build strong client relationships to encourage loyalty and promote product adoption; Record activities in Salesforce, gather feedback, and share insights for product improvements.
Seniority
Mid-level, individual contributor