Technical Support Specialist (m/f/d)

Buenos Aires, Buenos Aires, Argentina💼 Full-time🗓 2026-07-29 → 2026-09-26

Core

Provide B2B technical support to customers ranging from independent site owners to large enterprises, helping them resolve technical challenges and maximize product usage.

Role type

Technical Support Specialist (B2B)

Builds

Customer support solutions and self-service guides

Domain

Data privacy and privacy-led marketing solutions

Deliverable

client delivery

Required skills

HTML, JavaScript, CSS, Chrome DevTools debugging, ticket management, technical research, documentation writing, product feedback

Preferred skills

Tag management platforms (Google Tag Manager, Adobe, Matomo), CMS platforms (Duda, Shopify, WordPress, Magento)

Technologies

Google Tag Manager, Adobe, Matomo, Duda, Shopify, WordPress, Magento

Responsibilities

Work directly with customers to understand challenges and guide resolutions; manage support tickets end-to-end; research, diagnose, and troubleshoot technical issues; partner with colleagues on complex problems; write clear guides for customers and teammates; share customer insights with Product Management; suggest improvements to tools and processes.

Seniority

Individual Contributor

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About Usercentrics

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.