Customer Success Manager 🇩🇪 (m/w/d)
Core
Manage and grow a portfolio of German SME business customers, driving activation, revenue growth, and retention for a fintech banking workspace.
Role type
Mid-level Customer Success Manager (B2B Fintech)
Builds
Qonto's banking-as-a-service platform and financial tools for SMEs
Domain
Fintech / Banking / SaaS
Deliverable
Production product features (banking accounts, cards, FX) and client delivery
Required skills
Customer portfolio management, revenue growth (upselling/cross-selling), quarterly business review (QBR) leadership, risk signal detection, commercial acumen, phone-based relationship building, AI tool utilization
Preferred skills
Experience in Fintech, Banking, or SaaS, deep familiarity with AI tools for daily workflows
Technologies
Salesforce, AI tools
Responsibilities
Manage end-to-end customer portfolios using Salesforce signals; Activate inactive accounts and increase net revenue via subscriptions, cards, and FX; Lead quarterly business reviews to strengthen trust; Identify early risk signals and retain at-risk customers; Utilize AI for reporting, opportunity identification, call prep, and communication