Enterprise Customer Success Manager
Core
Own a portfolio of enterprise healthcare accounts end-to-end, driving commercial outcomes from onboarding through renewal and expansion.
Role type
Enterprise Customer Success Manager (Commercial)
Builds
Commercial relationships and revenue retention/growth for enterprise healthcare clients
Domain
Healthcare / Enterprise B2B SaaS
Deliverable
client delivery
Required skills
Full commercial lifecycle ownership, multi-stakeholder negotiation, account health analysis, ROI articulation, executive business reviews, internal advocacy
Preferred skills
Implementation handoff management, Australian hospital systems knowledge, high-growth startup experience
Technologies
None stated
Responsibilities
Drive measurable value realisation across the account lifecycle, negotiate renewals and expansions, analyse usage data to surface upsell opportunities, deliver executive business reviews, serve as primary customer voice to product teams, pilot enterprise success processes
Seniority
Mid-Senior, hands-on IC
