Lead Monitoring & DiagnosticsTechnical Support Specialist
Core
Lead technical support specialist for Monitoring & Diagnostics devices, owning complex cases from request to resolution and driving product improvements.
Role type
Senior IC technical support specialist (Monitoring & Diagnostics)
Builds
Customer case resolutions, technical documentation, and support process improvements
Domain
Industrial equipment / Monitoring & Diagnostics
Deliverable
client delivery
Required skills
complex technical troubleshooting, equipment configuration, case management, cross-functional collaboration, technical documentation, analytical problem-solving
Preferred skills
second language proficiency
Technologies
Salesforce, ServiceMax, SAP
Responsibilities
Investigate and reproduce complex technical issues; provide recommendations for repairs, upgrades, and part replacements; maintain case records in CRM/ERP systems; lead Tier 3/4 case resolution; develop technical documentation and knowledge base content; present open cases in Product Line meetings.
Seniority
Senior, hands-on IC