Sr Tech Field Eng
Core
Installs, repairs, and provides technical maintenance for product and component hardware and software at customer premises.
Role type
Senior Technical Field Engineer
Builds
Onsite service activity and system uptime for large and complex clients
Domain
IT Infrastructure / Field Services
Deliverable
physical/clinical work
Required skills
Hardware installation, system repair, troubleshooting, advanced maintenance, customer communication, scheduling management, technical reporting
Preferred skills
Technical certification, Associate degree
Technologies
Advanced tools for field engineering
Responsibilities
Perform advanced maintenance on all products including low-complexity installations, resolve client problems using technical knowledge, identify and resolve systemic issues within the team, proactively support team members with technical assistance, contribute to improved client service metrics through reporting and documentation, monitor technical and process issues and recommend improvements
Seniority
Senior, hands-on IC