Ingénieur Service Client Itinérant (H/F) – Secteur Nord-Est de la France
Core
Field-based technical support and maintenance for high-precision measurement instruments, ensuring client satisfaction and instrument availability.
Role type
Field service engineer (technical support & maintenance)
Builds
Physical repair, calibration, and preventive maintenance of laboratory measurement instruments
Domain
Industrial instrumentation (pharmaceuticals, chemistry, food & beverage)
Deliverable
physical/clinical work
Required skills
technical troubleshooting, preventive maintenance planning, instrument calibration, CRM data entry, inventory management, client relations, problem-solving
Preferred skills
ISO 17025 knowledge, internal team collaboration, training participation
Technologies
SAP ERP, SAP CRM, Lotus Notes, Microsoft Outlook
Responsibilities
provide technical support via phone and email, perform on-site troubleshooting, maintenance, and repairs, diagnose faulty instruments and prepare repair quotes, schedule and execute preventive maintenance, calibrate instruments, update intervention reports in CRM, manage spare parts inventory, collaborate with internal teams, participate in technical training, replace other field engineers as needed
Seniority
Mid-level, hands-on IC