Field Service Engineer (m/f/x) – North-East France
Core
Deliver exceptional customer support and ensure optimal performance of high-precision measurement instruments through on-site troubleshooting, maintenance, repair, and factory calibrations.
Role type
Field Service Engineer (Instrumentation)
Builds
High-precision measurement instruments and laboratory solutions for pharmaceuticals, chemicals, food and beverage, and high-tech sectors
Domain
Industrial instrumentation and laboratory solutions
Deliverable
physical/clinical work
Required skills
troubleshooting, maintenance, repair, factory calibrations, ISO 17025 compliance, CRM data management, spare parts inventory management, technical documentation, customer support, analytical skills
Preferred skills
preventive maintenance planning, equipment replacement identification, cross-functional collaboration, technical training participation
Technologies
SAP ERP, SAP CRM, Lotus Notes, Microsoft Outlook
Responsibilities
Provide technical support via phone and email, perform on-site and workshop troubleshooting/maintenance/repair, diagnose faulty instruments and prepare repair quotations, plan and execute preventive maintenance, perform factory calibrations including ISO 17025, record and update service activities in CRM, manage spare parts inventory, support sales with equipment upgrade opportunities, provide backup for other Field Service Engineers
Seniority
Mid-level, hands-on IC